BLAQUE Return & Exchange Policy

At BLAQUE, we prioritize customer satisfaction and ensure that our products meet the highest standards. Please review our policy below:

Product Inspection at Delivery

• Immediate Inspection: Upon receiving your order, please inspect the product in the presence of the delivery rider.

• Defects or Issues: If you identify any defects, damages, or discrepancies (such as wrong size or wrong product), notify the delivery rider immediately.

• Notification Window: Alternatively, you must inform us of any issues within the same day of delivery.

Exchange Eligibility

• Valid Reasons for Exchange:

  • Defective or damaged product.

  • Incorrect size or wrong product delivered.

• Exchange Process:

  • If the issue is reported promptly, we will arrange for a free exchange.

  • The returned product must be unused, in its original condition, with all tags and packaging intact.

• Customer Responsibility:

  • If the wrong size was provided due to customer error, the customer will bear the delivery charges for the exchange.

Return Policy

• Valid Reasons for Return:

  • Product is defective or damaged.

  • Wrong product or size delivered.

• Return Process:

  • Contact us within 7 days of delivery to initiate a return.

  • The product must be unused, in its original condition, with all tags and packaging intact.

• Refunds:

  • If we are unable to exchange the product due to stock unavailability, a full refund will be processed within 7 days.

  • Refunds will be issued to the original payment method.

Non-Exchangeable/Non-Returnable Items

• Products that have been used or altered.

• Items without original tags or packaging.

• Products purchased during clearance sales or promotional offers.

How to Contact Us

• Email: [email protected]

• Phone: +8801811008303

• Website: wearblaque.com